iTop, stands for IT Operational Portal, is an Open Source web based application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour. Read More . . .
How intelligent analytics and big data can shape Service Management and Service Desks as we know it. Smarter cities with smarter citizens breed smarter customers who will demand smarter services which needs smarter service management. Read More . . .